This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

Facebook connectivity issue over Eduroam

Facebook  connectivity issue over Eduroam
Some users may experience issues connecting to Facebook over eduroam.

We are currently looking into this issue and will keep you updated via this website.

Apologies for any inconvenience this may be causing.



Citrix website is now available

Citrix website ( is now available.

We apologies for any disruption this outage may have caused to your business service.

If you are not able to access the service, please contact: IT Service Desk on

+44 (0)20 7919 7555, or email


Agresso and 2x Client unavailable Sunday 11th November 2018 11:00am – 4:00pm

The Agresso website and 2X client will be unavailable from Sunday 11th November 2018, 11:00am – 4:00pm

This planned downtime is to allow service improvement

If you are not able to access these services after this time, please contact:

IT&IS Service Desk on +44 (0)20 7919 7555, or email

We apologise for any inconvenience this downtime may cause.



Workaround for accessing Citrix on campus

The engineers are still working to resolve the issue.

There is, however, a workaround for staff  who are on campus. This will not work for staff working remotely from home.

To access citrix, please type the following address into your browser:

This should give you access to the Citrix Receiver Page

Click on the Install button

Then click on Already Installed


You should then have access to the citrix environment and your applications.

Once again, apologies for the inconvenience this may be causing.