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This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

Student App issue – Service Restored

There was an issue logging into the Student App this morning. The service should now be restored, however you might need to log out and log back in to fully restore functionality.

 

Apologies for the inconvenience and thank you for your patience.

IT&IS

Scam email from colleague

Recently IT&IS have become aware of the targeting of Goldsmiths for scam emails to steal money from staff.
Typically the subject is something like “Are you on campus” or “Are you available” and come from an internet address similar to a senior colleague i.e. johnsmith247gold@gmail.com instead of J.Smith@gold.ac.uk.
– Initially they ask if you are available to start the engagement;
– The scammer has an urgent request and can’t be contacted by phone;
– They request you to purchase physical gift cards such as iTunes/Amazon on their behalf worth hundreds of pounds.
If you receive a scam email similar to the above, forward the email to servicedesk@gold.ac.uk so IT can block the email and then delete the email.
As a general rule do not reply to any email from a staff member other than emails from a gold.ac.uk email address.
Information on working safely online can be seen here: https://goldmine.gold.ac.uk/NewsEvents/Pages/Working-safely-online.aspx

IT&IS

Agresso and 2x Client unavailable Sunday 11th November 2018 11:00am – 4:00pm

The Agresso website and 2X client will be unavailable from Sunday 11th November 2018, 11:00am – 4:00pm

This planned downtime is to allow service improvement

If you are not able to access these services after this time, please contact:

IT&IS Service Desk on +44 (0)20 7919 7555, or email helpdesk@gold.ac.uk

We apologise for any inconvenience this downtime may cause.

 

IT&IS

Workaround for accessing Citrix on campus

The engineers are still working to resolve the issue.

There is, however, a workaround for staff  who are on campus. This will not work for staff working remotely from home.

To access citrix, please type the following address into your browser:

https://storefront.campus.goldsmiths.ac.uk/

This should give you access to the Citrix Receiver Page

Click on the Install button

Then click on Already Installed

 

You should then have access to the citrix environment and your applications.

Once again, apologies for the inconvenience this may be causing.

IT&IS