This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

Santander branch closed w/c 15 April

Due to staff shortages the Santander branch located in the Richard Hoggart Building will be closed w/c 15 April.

This branch will reopen on Wednesday 24 April 2019.

Santander Universities UK

GCVPN & Pulse Junos Pulse unavailable Day 17/04/2019 7am – 9am

GCVPN and Junos Pulse Secure will be unavailable on Wednesday 17th 2019: 7am – 9am

This planned downtime is to allow for maintenance work on our VPN service, which includes and the Junos Pulse Secure desktop application.

During this time, anyone already connected or anyone attempting to connect to the service, will experience some disruption, while the upgrades are undertaken.

If you need to access the Goldsmiths network urgently, please type the following address into your browser:

If you are not able to access this service after this time, please contact:
IT&IS Service Desk on +44 (0)20 7919 7555, or email

We apologise for any inconvenience this downtime may cause.


Online Printing Account Issue

Online Printing Accounts:
We are currently experiencing some online printing account issues.

If you are a new user, you will not be able to create an online printing account.

If you have an existing online printing account, you should be able to continue using it. However, if you need to reset your password or make changes to your details, you will not be able to do so.

We are looking into this issue.

Pcounter payments:
There are no issues with paying for printing, using the Pcounter machines, on campus.