Staff accessing Goldmine on Chrome may be experiencing an error logging in. This is a known issue and IT&IS are working to fix the issue. You can use an alternative browser to access Goldmine or clear cache and cookies on your Chrome browser. The below steps are how to clear cookies and cache.

1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

Thank you

IT&IS

Access to Goldsmiths IT services will be disrupted for periods from Monday 3 August to Thursday 6 August due to planned work to upgrade our network.

On Wednesday 5th August, for eight hours, from midnight – 8am, the network will be unavailable to all users, affecting all services.

From 9am – 5pm on 3 – 6 August there may be short periods when there is no network connectivity in some buildings on campus. This will affect all staff who are in those building at that time, or staff who are remotely accessing computers in those buildings.

ITIS

Due to staff absences we will have a reduced service operating on Thursday 30th July and Friday 31st July 2020

Thank you for your patience.

IT&IS

The Service Desk has extended the opening hours. For ticket queries and emails, the IT Service Desk hours are as followed:

Weekdays: 9am – 5pm
Weekend: Closed
Loan Equipment: Closed

We aim to respond to all emails within 3 working days. However, at times of increased demand, our response time may be longer.

If you wish to reset your password, please go to https://password.gold.ac.uk/PMUser

If you currently have a ticket logged with us, please go to the portal at the link below, where you can review progress, comment or attach additional information: https://servicedesk.gold.ac.uk/userui/summary.php

For guides and information on IT services, please go to https://gold.ac.uk/it

Information about how Goldsmiths is operating in relation to Covid-19 is at: gold.ac.uk/covid-19