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This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

My Goldsmiths, ID card collection, UNIT-e and Columbus unavailable 22 – 23 January

UNIT-e, Columbus (Student Records System) and My Goldsmiths will be unavailable from Saturday 22 January 08:00 until Sunday 23 January 21:00.

This also means Security will be unable to print new ID cards.

This planned downtime is to allow the system to be upgraded to latest version.

Depending on how long it takes to implement the upgrade the above services may be available again before the stated finish time.

If you are not able to access this/these services after this time, please contact IT&IS Service Desk:

We apologise for any inconvenience this downtime may cause.

https://www.gold.ac.uk/it/service-desk/

 

Heating in Professor Stuart Hall building

An issue with the system has left the Professor Stuart Hall building temporarily without heating.

We apologise for any inconvenience caused, and the team are working to resolve this as soon as possible. In the meantime, temporary heaters are being provided with all in-person learning due to go ahead as planned.

Thanks for your patience and understanding as we fix this.

Last updated 17 January 10.45am

Adobe Acrobat (PDF editor) and Adobe Reader (PDF reader) issues

Adobe Acrobat (PDF editor) and Adobe Reader (PDF reader) issues

IT&IS are aware that some users are experiencing problems viewing PDF documents on university devices.

If you experience this issue, please contact the IT Service Desk, for  a workaround solution.

You can contact the IT Service Desk as follows:

Live Chat – www.gold.ac.uk/it

Email – servicedesk@gold.ac.uk

Log a ticket – servicedesk.gold.ac.uk

We apologise for any inconvenience this is causing.

Last updated: 03/12/21, 3:30.00PM