This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

Goldmine Access via Google Chrome

Staff accessing Goldmine on Chrome may be experiencing an error logging in. This is a known issue and IT&IS are working to fix the issue. You can use an alternative browser to access Goldmine or clear cache and cookies on your Chrome browser. The below steps are how to clear cookies and cache.

1.            On your computer, open Chrome.

2.            At the top right, click More.

3.            Click More tools  Clear browsing data.

4.            At the top, choose a time range. To delete everything, select All time.

5.            Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

6.            Click Clear data.


Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

IT Service Desk Opening Hours

As from Wednesday 18th March and until further notice, the IT Service Desk will be running a limited service, as follows:

For student and staff walk-ups, emails and telephone calls, the desk will be opened:

Weekdays: 10am – 4pm

Weekend: Closed

Loan Equipment: Closed

The IT Service Desk is located on the first floor of the Rutherford Building, entrance opposite the Margaret McMillan building.



VPN connectivity issue

We are experiencing high demand for VPN access. We are provisioning additional resources and thank you for your patience when attempting to connnect.

Microsoft Teams has intermittent connectivity issues

Our supplier is working to resolve the issues and restore the service as soon as possible. We will update you as soon as we receive any information.

Covid-19 (Coronavirus)

Information about how Goldsmiths is operating in relation to Covid-19 is at: