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Goldsmiths Status

This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

All Telephone Services Unavailable Wed 15 July 7am – 10am

  • All telephone services unavailable on 15 July, 7 – 10 am
  • All telephone services  will be unavailable on Wednesday 15 July from 7 – 10 am.
  • This planned downtime is to allow  essential service improvement to all our College phone lines.

If you are still unable to receive calls in or dial out to a number  after this time, then please contact the IT&IS Service Desk on email servicedesk@gold.ac.uk or through the IT  portal on Goldmine.

We apologise for any inconvenience this downtime may cause.

Thank you

IT&IS

IT Service Desk Opening Hours

In order to support staff and students during this time, we will be running a limited service. For ticket queries and emails, the IT Service Desk hours are as followed:

Weekdays: 09:00-17:00
Weekend: Closed
Loan Equipment: Closed

We aim to respond to all emails within 3 working days. However, due to our limited service, our response time may be longer.

If you wish to reset your password, please go to https://password.gold.ac.uk/PMUser

If you currently have a ticket logged with us, please go to the portal at the link below, where you can review progress, comment or attach additional information: https://servicedesk.gold.ac.uk/userui/summary.php

For guides and information on IT services, please go to https://gold.ac.uk/it

Learn.gold recording unavailable Saturday 27th June 10pm – Sunday 28th June 1am GMT

This planned downtime is to allow for a mandatory upgrade of the cloud software.
During the upgrade:
•    You will not be able to access any learn.gold recordings.
•    Any attempts to upload recordings will result in a “Server unable to connect” message.
•    Any scheduled recordings will be captured offline and uploaded once the site is back online
After the upgrade:
If you use the following browser: Internet Explorer 11 or Apple Safari for Mac and experience any issues with learn.gold recording, we suggest you switch to a different browser such as Microsoft Edge, Google Chrome or Mozilla Firefox.
If you are not able to access this service after the scheduled downtime, please contact: IT&IS Service Desk via email helpdesk@gold.ac.uk
We apologise for any inconvenience this downtime may cause.

Citrix service Now available

Issues with Citrix have been resolved and the service is now available.

​We apologise for any disruption this outage may have caused to your business service.  We will continue to monitor each of these services.

If you are not able to access any of these services please contact: IT Service Desk at helpdesk@gold.ac.uk

IT&IS

MyGoldsmiths, Columbus & Unit-E Workplace now available

MyGoldsmiths, Columbus & Unit-E Workplace now available

MyGoldsmiths, Columbus & UNIT-E are now available.

​We apologise for any disruption this outage may have caused to your business service.  We will continue to monitor each of these services.

If you are not able to access any of these services please contact: IT Service Desk at helpdesk@gold.ac.uk

IT Service Desk

ITIS

Goldmine Access via Google Chrome

Staff accessing Goldmine on Chrome may be experiencing an error logging in. This is a known issue and IT&IS are working to fix the issue. You can use an alternative browser to access Goldmine or clear cache and cookies on your Chrome browser. The below steps are how to clear cookies and cache.

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click More tools  Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

Covid-19 (Coronavirus)

Information about how Goldsmiths is operating in relation to Covid-19 is at: gold.ac.uk/covid-19