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This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

IBM SPSS unavailable

IBM SPSS (statistical software) is currently unavailable on all campus computers, due to a licensing issue.
We are investigating this issue and will keep this page updated with information about what is happening. 

We apologise for any inconvenience this is causing. 

Last updated: 03/10/2022, 16:35

 

 

UNIT-e, Columbus (Student Records System) and My Goldsmiths will be unavailable on Friday 7th October 18:00 to 23:00 hrs

UNIT-e, Columbus (Student Records System) and My Goldsmiths will be unavailable on Friday 7th October from 18:00 to 23:00 hrs.

This planned downtime is to allow a crucial UNIT-e update for the HESA ITT return to be installed.

Depending on how long it takes to implement the upgrade the above services may be available again before the stated finish time.

If you are not able to access this/these services after this time, please contact IT&IS Service Desk:

https://www.gold.ac.uk/it/service-desk/

We apologise for any inconvenience this downtime may cause.

 

IT&IS Service Desk

 

Accommodation website unavailable between 08:00 am and 18:00 pm on Wednesday 28th September 2022

The Accommodation website will be unavailable between 08:00 am and 18:00 pm on Wednesday 28th September 2022.

This planned downtime is due to an essential upgrade.

Depending on how long it takes to implement the upgrade the above service may be available again before the stated finish time.

If you are not able to access this service after this time, please contact IT&IS Service Desk:

https://www.gold.ac.uk/it/service-desk/

We apologise for any inconvenience this downtime may cause.

 

IT&IS Service Desk

Adobe Creative Cloud

The Adobe Creative Cloud (ACC) license has been renewed for 2022/23. This includes the site license for staff and on-site computers, and the Home Use license for students in designated departments.

 

Regards

Service Support Team

Teams intermittent issues

IT&IS are aware that some users are experiencing problems with Microsoft Teams.

Users are intermittently dropped from meetings when using the Microsoft Teams desktop client.

This issue is primarily affecting Windows users will see this problem.

Users who can join the meetings through the Microsoft Teams web or mobile apps can do so to avoid impact.

Current status: We’ve confirmed that the deployment of the fix for the affected Windows users has begun and currently stands at 20 percent saturation. We also anticipate its completion by the next scheduled update.

All Mac issues are now resolved

We apologise for any inconvenience this is causing.

 

Last updated: 28/09/2022, 09:40

College Green closed to sports

Unfortunately, the College Green is currently closed to sports while it recovers from the adverse weather conditions over the past few months.

Last updated 20 September 2022